When I pair a new z-wave device it get stuck at the interview process. What can I do? I do not want to go back I want to go further.
Same happened for me as well, cancel the process and exit the app. Wait a bit and you should see a new device (with a weird name) should be a rebuild option in the device settings.
This worked for me at least. Think there is some cloud issues, since I can’t connect remote.
Thanks for the answer, but no. I exit the process and the app. Waited and started the app again. I can not see any new device. If I try to add a new device it says “Busy including” and if I go to the ongoing process I come to the stuck interview process.
My Heart is still in interview process. Do I dare to make a “norsk reset” or will my be ?
Sounds like having a bottle of Absolut Vodka on your own, which may help for a while.
Seriously, which device are you trying to include?
Did you simply try to reboot your Heart?
Maybe you were experiencing a variant of what I had some time ago?
I prefer using the web-GUI for inclusion when possible, in this case there seemed to be a second inclusion process starting in the background, so maybe that’s what happened to you and the app suppressed the notification I got?
Have a look at what @lundeandre wrote and check if there’s a new node created in the background and the node-ID was counting up by two for the device.
I can’t find a new device (with a weird name). If I go to “settings” and look in Z-wave package I can see that an interview is in progress (for a couple of days) and there is a “loose node”.
I have not tried to reboot my Heart. Last time I rebooted my Heart (the Heart was frozen after a power outage) it did not start and I had to to a factory reset, I do not want to do that again.
Do you, @Olsen, think it is safe to reboot my Heart?
Hm, I think it should be safe to reboot, but maybe try the following before:
open the web-terminal and enter
> enter zwave
> add stop
which is supposed to end the running process (safe to use).
You might also try to execute if the above command won’t work:
> add reset
which, I think should be safe to use, actually I never tried it.
> remove start 39
will delete the loose node (safe to use).
Thanks for suggestions. I also hope that Animus support soon respond to my case.
Many thanks @Olsen for your efforts to help me. Today Animus support answer me. They told me to do a main reset (pull the plug) and wait 5 minutes after power on. I did so and there were a node with no function, I did rebuild that node and now it is ok.