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Animus Heart?

Heart in offline mode and stuck in light blue mood after powercut

Hi,
My Heart has become stuck in offline mode after a long power cut.
It does not reboot when removing power, the ring on top of the device does not change color. It stays in a light blue mood.
Does anyone have any suggestions on how to offset this?

Martin

Hi,
That sounds quite strange. May I ask how long you have the power cord out while trying the hard restart?
I all else fails, I’d try a factory reset, but then you’ll lose all your configuration, and have to start from scratch again.

Should that be neccessary, here is a link to the instructions: https://animushome.atlassian.net/wiki/spaces/AHK/pages/832503809/Factory+reset

Hi I have kept the power cable out of 2 minutes. Once plugged in the heart does not reboot. I remains in the light blue mood.

Hi,
then agreed, something is not right. I’d either try the factory reset, or contact Animus support at https://animushome.atlassian.net/servicedesk/customer/portal/1

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